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Posts: 8
Registered: ‎04-16-2016

Exchanging Tales of Arise pre-order version

I pre-ordered the ps4 version of Tales of Arise over two years ago when I had Gamers Club Unlocked (I miss it) and got a decent discount. Ps5 version goes for the same price, so I was curious how exchanging would work.

Would I lose my discount and end up paying more? Would pre-order code still work?
Would it even be allowed or would I have to "return" the item and rebuy?


I'm aware that having the disc would allow me download a digital PS5 version of the game and play it as long as the disc is inserted, but I'd like to save as much space as possible since SSD expansion is still in beta.

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Exchanging Tales of Arise pre-order version

Good afternoon, NeoDeoN,


Welcome back to our forums!  As a former Gamer’s Club member myself, I know how important it is to utilize your discount for as long as you have it, and I’m happy to address your concerns. 


In regards to the pre-order code you would have received, this would be issued by Bandi Namco, so we'd be unable to offer any insights as to whether or not it would work across platforms.  As for the exchange, your local Best Buy store should be able to assist with this process, but if you’ve been unable to do so, or have any other questions, I’ll be happy to take a closer look into your order and offer any additional assistance I can.  For me to do so, I’ll just need you to send me a private message with:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number



SeanM|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 80
Registered: ‎03-07-2015

Re: Exchanging Tales of Arise pre-order version

SSD expansion slot goes live tomorrow for everyone 👍🏻