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Posts: 2
Registered: ‎05-01-2019
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Eshop Digital Code

Hi, last night I purchased an eshop digital code, but it has not been sent. It's still on "preparing order" on my purchase history. I was under the impression that with digital deliveries, it would take up to 4 hours for code to be sent.. Can someone from Best Buy help me out.. Thanks
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Registered: ‎12-23-2016

Re: Eshop Digital Code

Hi, Estilow213,

 

Thanks for joining us at the Best Buy Community forums. I’m sorry about the delay in getting that code out to you. I’d like to check the order out.

 

Please send me a private message through the link in my signature below this post. I’ll need your name, email address, phone number, and order number to get started.

 

I hope we’ll be able to get that out to you so you can start gaming soon.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎05-01-2019

Re: Eshop Digital Code

I'm new to the forums, I wasn't sure how to close or end my post. Yesterday around 10 mins after posting this, I got my code via email. It still was around more than 14 hrs from purchase. Thanks for your reply though!
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Posts: 6,775
Topics: 107
Kudos: 568
Solutions: 377
Registered: ‎12-23-2016

Re: Eshop Digital Code

[ Edited ]

Hi, Estilow213,


That’s great news! Thanks for letting us know.  I’m super happy that code made it to you, albeit a bit late.


Please don’t ever hesitate to reach back out in the future if you need help with a future purchase with us. We’ll be here and waiting to help.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!