01-06-2020 09:12 AM
01-07-2020 04:48 PM
Hello, tahignite, and welcome!
Thank you for taking the time to register with the forum, and write to us regarding your purchase of the Microsoft Wireless Controller - Epic Purple Special Edition. Snagging this as an open-box is a great way to save on the purchase, but I can imagine your nephew's excitement surrounding this gift was dampened when the code was marked as redeemed.
Because this was an in-box code, we would not have a way to get a new code for you. However, within our holiday Return & Exchange Promise, if you are not satisfied with the purchase, you should be able to return or exchange items purchased in November and December through Jan. 14. Please know that if you wish to exchange this for a new in-box unit, you would be responsible for any difference in price.
I apologize if this isn't the news you were hoping for, but hope it has clarified what options may be available to you. If you should have any other questions or concerns, please let us know.