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Posts: 6
Registered: ‎01-06-2020

Enter Verification Code on Best Buy for Digital Product

Hello I am trying to redeem a 7 digit verfication code on bestbuy.com to get my digital copies of Super Mario Odyessy and The Legend of Zelda: Breath of the Wild for the nintendo switch. the email I recieved says "Jane, simply enter your verification code on bestbuy.com to complete your purchase and download your digital product." I can not find anywhere on the website to redeem this 7 digit code. The 7 digit code is not a code for Nintendo they use a 16 digit code for each game to redeem.  

Posts: 7,191
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Registered: ‎12-23-2016

Re: Enter Verification Code on Best Buy for Digital Product

Hello, Jane4445,

 

Thanks for joining the Best Buy Community forums. That code is meant to be entered on our website in your shopping cart, to complete your purchase.

 

At this point that code would have expired. Unless you've already been charged, please re-try that purchase. Once you get the new code, go back to your cart on our site and you should be able to enter it.

 

If you already have been charged, please let me know.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎01-06-2020

Re: Enter Verification Code on Best Buy for Digital Product

I have already been charged. The purchase date was November 29th. The games were presents for Christmas 

Posts: 7,191
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Registered: ‎12-23-2016

Re: Enter Verification Code on Best Buy for Digital Product

Hi, Jane4445,

 

Did you receive an email with an order number for those game?

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎01-06-2020

Re: Enter Verification Code on Best Buy for Digital Product

[ Edited ]

Order Number:

{Removed per forum guidelines}

Posts: 7,191
Topics: 116
Kudos: 90
Solutions: 394
Registered: ‎12-23-2016

Re: Enter Verification Code on Best Buy for Digital Product

Hi, Jane4445,

 

Thanks for confirming that.


Please head over to our Game Codes - Read Me First thread. That will provide an inbox to send a request for those codes to. Please be sure to include all of the requested information in when you send that message.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 5,091
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Registered: ‎11-29-2016

Re: Enter Verification Code on Best Buy for Digital Product