11-24-2018 03:56 PM
12-02-2018 01:42 PM
Good afternoon, reagan-eads,
While I wish it were under different circumstances, welcome to the forum! Getting a digital code via email shouldn’t be this difficult, so it’s discouraging to hear you’re still having problems despite reaching out to us about this in the past. I’m admittedly not sure what’s causing the problem given that you’ve checked your spam folder already, but I definitely want to get to the bottom of this! I wouldn’t wish for you to pay for something you haven’t been able to use.
For me best assist you, I’ll need to gather some additional information from you to view your order. We’ll want to keep your details safe though, so please know I’ve sent you a private message to discuss this further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.