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Posts: 1
Registered: ‎06-13-2018

Email delivery never received

Hi there, 


I purchased a 6 month Xbox Game Pass on Saturday night, and have not yet received an email with instructions on how to redeem.   I've checked my SPAM / Junk and need assistance.


Please help! Smiley Happy

Posts: 5,142
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Registered: ‎07-27-2015

Re: Email delivery never received

[ Edited ]

Hi andrewmahon –


Welcome to the forums and thanks for calling this to our attention. It’s concerning to hear you’ve not received your Game Pass code email, even after checking your spam folder, so I’ll be happy to address this for you.


Please send me a private message verifying the following information so I can see about locating your code. You can message me by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number


Hope to hear from you soon,



Michael|Social Media Specialist | Best Buy® Corporate
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