Gaming Support

[BLbeel]

Hi Best Buy,

I have a tricky issue with my order. I preordered Elden Ring when the listing was brand new and blank, and used my GCU on the order.

However, I just realized now that the preorder bonuses weren't automatically added to the order. Furthermore, I had intended to preorder the PS5 version but the listing seemed to have changed to the PS4 version.

Since they both have the same retail price, would it be possible to correct the PS4 version in that order to the PS5 version and still keep the GCU discount? And will the preorder bonuses be added?

Thanks!

[Allison-BBY Social Media Specialist]

Hello, BLbeel!

Thank you for posting on our forum for support. I can understand wanting to follow up on this pre-order, as I'd also want to make sure I was receiving the bonuses offered with ordering early. I'm happy to follow up on this and review the game versions you mentioned as well.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,