Add Product

Search Results:

Reply
Member
Posts: 12
Registered: ‎04-21-2018
Accepted Solution

ESO: Summerset Pre-Purchase, no code?

So I pre-purchased the Collector's Edition for ESO: Summerset and I have the e-mail that confirms my order...but I never received an e-mail or instructions for getting the activation code?  To my knowledge there should be an access code available to me to receive rewards for having pre-purchased the game.  Though I've also been hearing rumors that if you didn't purchase directly from Zenimax and instead get it through a third-party (BestBuy, Gamestop, Amazon, etc.) then you may well be out of luck for that code?

Posts: 5,232
Topics: 76
Kudos: 441
Blog Posts: 13
Solutions: 454
Registered: ‎07-27-2015

Re: ESO: Summerset Pre-Purchase, no code?

Hi evendel –

 

Welcome to the forums and thanks for your pre-order! I’m sure you’re excited to start taking advantage of any and all bonuses from your pre-order, so I’ll be happy to advise you here.

 

If the rewards you’re referring to are the contents of the “Queen’s Bounty Pack” and “Nightmare Senche mount” pre-order bonuses, please know that we will be providing this bonus content to pre-orders made in-store or on BestBuy.com. You should be able to see these bonuses listed under the Features section of the game on our website.

 

As for when you should expect to receive your digital code for this content, please know that we expect pre-order bonus content code’s to be emailed out within 48-hours following release, so you should not yet be expecting to receive this content. You can find more information regarding digital pre-order content in our Game Codes – Read Me First thread. If you have any other questions, please don’t hesitate to post again.

 

Happy Gaming!

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎11-15-2014

Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

According to Elder Scrolls Online Customer Support I was supposed to be provided with a pre order bonus code from you guys for the Senche Mount and Queens Bounty Pack. I never recieved an email with the codes like I have for other games over the years I have purchased from you guys. I double checked email and spam folders nothing. There is also nothing on the reciept. I pre ordered and purchased this online. This is all for the PC version wich I have already recieved the physical product but did not recieve any of the pre order bonuses I was supposed to recieve via a code.

Member
Posts: 12
Registered: ‎04-21-2018

Re: ESO: Summerset Pre-Purchase, no code?

Thanks for your response.  Now that it's out I'm hoping I can get a little bit more specific information?  I have my physical copy of the game now, as of the 21st.  So does that count as release, or has ZOS specified June 5th as the OFFICIAL release date since it is when PS4 and XBOne also get the expansion?  Basically, should I have received an e-mail by now (7am EST, May 24) or should I be expecting an e-mail with pre-purchase codes later, like June 7th?

Posts: 5,232
Topics: 76
Kudos: 441
Blog Posts: 13
Solutions: 454
Registered: ‎07-27-2015

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

Hi breander –

 

Welcome back to the forums and thanks for your Summerset pre-order. I’m sure you’re excited to start taking advantage of the pre-order bonuses now that the expansion is out, and will be happy to advise you here.

 

It is my understanding that the bonus content should have been included in-pack with your game code, as we do not appear to have any separate digital pre-order bonus codes to provide for this title. I’m double checking on this with our gaming merchants, but recommend reaching back out to Elder Scrolls Online Support for assistance in locating and redeeming this content.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎03-11-2014

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

Currently in the same boat as OP, Pre-ordered the CE on PC and no code was emailed, on the product description page it states "Pre-order The Elder Scrolls Online: Summerset Collector's Edition to receive the Queen's Bounty pack and the Nightmare Senche mount for a limited time". 

New Member
Posts: 7
Registered: ‎11-15-2014

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

Below is what i recieved from ESO Support.
 
If you do not get a secondary Code for the Bounty Pack items, we suggest that you first talk to the merchant and send this official article link: Cant post the link because your system thinks its spam when i post it.
The way that codes are distributed for Physical editions varies slightly between North American and EU copies.  For North American copies, the box contains one code which includes Base Game + Summerset, and the retailer provides a separate code (usually on a receipt) which contains the Queen's Bounty Pack and the Nightmare Senche.  For EU copies, the code in the box includes Base Game + Summerset + Queen's Bounty, and a separate code (usually on the receipt) for the Nightmare Senche.
Some retailers may send this code via email!
In both instances, the retailer should have distributed a code, but how the code was distributed may change from retailer to retailer.  It may be on the receipt, sent by email, or obtained by logging into an account.
New Member
Posts: 6
Registered: ‎05-23-2018

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

I am also in the same boat.  I started with a support ticket to Zennemax first, and this was my response.

 

Greetings!

Thank you for contacting The Elder Scrolls Online Team. My name is <NAME REMOVED> and I will be happy to assist you today. 

When you purchased The Elder Scrolls Online: Summerset Collector's Edition, you should have received a code for the Nightmare Senche Mount and the Queen's Bounty Pack with your receipt. If not, it may have been sent as an email from your retailer.

If you have not received this code, I recommend you reach out to your retailer. They should be able to provide you with the code.
 
Please let me know if you have any questions. Thanks for your continued interest and support!

Warm Regards,
<NAME REMOVED>
The Elder Scrolls Online Team
Posts: 5,232
Topics: 76
Kudos: 441
Blog Posts: 13
Solutions: 454
Registered: ‎07-27-2015

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

Hey Everyone –

 

Our gaming merchants just got back to us on this. We’ve been informed that we have now been provided bonus codes to be sent out to customers who pre-ordered. I apologize for the delay in getting these out to everyone, but can assure you that we’re working to get emails sent out to everyone who pre-ordered so they can redeem their bonus content. Keep an eye on your inboxes for your email, and I’ll update this thread once I receive word that everyone should have received their emails.

 

Thanks for your patience,   

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 5,232
Topics: 76
Kudos: 441
Blog Posts: 13
Solutions: 454
Registered: ‎07-27-2015

Re: ESO: Summerset Pre-Purchase, no code?

Hi evendel –

 

We’ve now received pre-order bonus codes for the PC version, and are working to get them sent out to customers who pre-ordered as soon as possible. If your pre-order was for one of the console versions, you should expect to receive your code June 5 when they release. Let us know if you have any other questions.

 

Happy Gaming!

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!