Gaming Support

[Jackw1955]

My son purchased Doom Eternal for me for Christmas, he received confirmation of order and Activation code. He installed Steam onto my pc as told in instructions. There is no link to download the game. We tried entering activation code on Steam but it did not work. We read all the FAQ on digital download library with no help. Steam website says contact store where item was purchased. Not sure what to do now. Very frustrating. Would not recommend using download library. 

[hockeycanuckjc Valued Expert]

Do any of these articles help?

https://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601

[Elle-BBY Social Media Specialist]

Hi, Jackw1955,

Welcome to our Best Buy forum community! Thank you for taking the time to create an account to share this concern with us. Getting Doom Eternal for PC as a gift should be a time of excitement, so it hurts me to hear that you're struggling to get the code to start playing. It's important to us that you can enjoy the game your son got you, so we appreciate you bringing this to our attention!

I know the directions you received said that you would need to go through Steam, but to play Doom Eternal for PC you would need to install it via Bethesda's Launcher. Once you do that, the process should go smoothly!

Cheers,