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Posts: 1
Registered: ‎03-01-2020

Download code not on receipt

Hi, I recently got a Katamari Damacy Reroll Plush that was supposed to come with the game code on the receipt. The receipt was emailed, but I couldn’t locate the game code. There was meant to be a 16 digit code but I tried every number on the receipt and nothing worked. Did I do something wrong?
Posts: 7,191
Topics: 116
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Solutions: 394
Registered: ‎12-23-2016

Re: Download code not on receipt

Hi, CaPikachu,


Welcome to the Best Buy Community forums. That code should have either been on your receipt, or emailed to you. Please double-check your Spam and Promotions folders to see if you have an email from us.


If not, I'll be happy to see if I can get the email sent out. To get rolling on that, I'll need your name, email address, phone number, and the customer service PIN or order number from your receipt. Please get that to me by sending a private message through the link in my signature below this post so your order details stay private. 



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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