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Posts: 15
Registered: ‎04-20-2018

Doom Steelbook mistake

Hello. So I had pre ordered Doom Eternal months ago and was notified tbat I would receive the free steelbook with it. I checked my order yesterday and everything seemed fine despite what is going on in the world right now. It listed the game and steelbook for store pick up but now after checking it a few minutes ago it says that the steelbook has been changed to shipping and it will ship to an address that I no longer live at and I cannot make any changes to it. My question is that can I talk to someone about getting another steelbook sent to the correct address or am I just out of luck? Any help would he greatly appreciated. Thank you
Posts: 3,963
Topics: 35
Kudos: 360
Solutions: 236
Registered: ‎11-29-2016

Re: Doom Steelbook mistake

Good evening, kmzero1987,


Welcome back to our Support Forums!  I’m glad you decided to pre-order your copy of DOOM Eternal with us, and I can certainly understand why you’d want to make sure you’re receiving the pre-order bonus SteelBook as well!


While I can’t guarantee a particular outcome at this time, I’d like to look into your order further, and offer any additional assistance I can.  For me to take a closer look, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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