03-22-2020 10:37 AM
Solved! Go to Solution.
03-20-2020 04:40 PM
Hello, I just received my copy of Doom Eternal with the pre-order Steelbook and it arrived damaged. One of the clasps on the inside of the case was snapped off so that I can't properly close it. Would exchanging this Steelbook for one that is not damaged work the same way as any other item? Since you can only get these by pre-ordering, I wasn't sure if there would be an issue with availability as I have no way of knowing if my local Best Buy has more in stock.
03-20-2020 04:43 PM
They may have some but don't count on it. I just picked mine up about an hour ago I told the CSA they could just keep it in case someone got a damaged one.
03-20-2020 06:24 PM
03-20-2020 10:44 PM
03-22-2020 10:38 AM
03-23-2020 07:30 AM
A store may or may not have extra. I know mine does because I told the CSA to keep it when I picked up my copy on Friday.
I don't know if they woudl give it to you or what the protocol is.
I do not believe Bethesda makes extra copies of the steel book either. If is just a free incentive at least it didn't cost anything.
03-23-2020 12:06 PM
Good afternoon, everyone,
Welcome to our Support Forums, and thank you for pre-ordering your copies of DOOM Eternal with us! A free SteelBook with your pre-order is a great perk to placing your order early, so I completely understand why you’d want to ensure you’ve received this item.
If you’ve not yet received your SteelBook that was included with your order, please contact our phone support teams at (888) BESTBUY or (888) 237-8289, so they might review the status of your order further. For those with SteelBooks that have arrived damaged, please know we’ll be unable to replace them due to inventory restraints. I know this may not have been the answer you were hoping for, and I apologize for any further disappointment this news may bring.
All the best,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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03-23-2020 12:27 PM
03-23-2020 03:46 PM