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New Member
Posts: 5
Registered: ‎11-06-2012

Re: Doom Eternal - In Store Event

Show them the website with the details of date and time. I just picked up my CE zero issues, Compton California.

Of course this might be only pre-orders since I did so back in June.

Good luck regardless.
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Regular Member
Posts: 27
Registered: ‎06-30-2017

Re: Doom Eternal - In Store Event

I have a pre-order date of June 9, 2019. Also have the Collector's edition (Xbox One) ordered and I called and the store said no. No such thing as an event and to go by the release date Smiley Sad
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Member
Posts: 18
Registered: ‎03-13-2013

Re: Doom Eternal - In Store Event

Just go pick it up. I just got mine
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Posts: 913
Topics: 52
Kudos: 245
Solutions: 54
Registered: ‎11-30-2015

Re: Doom Eternal - In Store Event

Hi, All,

Unless your store needed to close entirely, you should all be able to pick up your pre-order in store between the hours of 3 p.m. and 6 p.m. local time today.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎08-22-2017

Re: Doom Eternal - In Store Event

Stopped by my store, they said "Did you get an e-mail?" I said no, they said wait for the pickup email. Told them about the event, didn't matter. Guess I'll be making another trip tomorrow assuming I get the email at some point.
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New Member
Posts: 4
Registered: ‎03-19-2020

Re: Doom Eternal - In Store Event

I just went to Culver City California bestbuy for my collectors edition and was denied saying no not till tommorow and no clue of event.
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New Member
Posts: 5
Registered: ‎11-06-2012

Re: Doom Eternal - In Store Event

Just go to the store. Show them the site on your phone. Be calm. Be polite. You won't get anywhere being anything else, especially now. Heck give em a fake sob story about being a fellow essentual worker and it's yoyr only night off in two weeks. I didn't have to do this since I'm a pro talking to customer service at this point but it might help you with leverage.

Let us know how it goes. Ask for a manager if you have to but always remain calm. Soon as you don't, they don't care to help you.

Good luck.
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Regular Member
Posts: 27
Registered: ‎04-12-2013

Re: Doom Eternal - In Store Event

Got my Deluxe Edition with no issues surprisingly. My store seemed to know what was going on as it went just like a regular pickup. Somebody always has a problem at these early releases though. Communication between corporate and stores really needs to be improved to avoid wasting people's time.
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Regular Member
Posts: 27
Registered: ‎06-30-2017

Re: Doom Eternal - In Store Event

Nope. No luck. I was asked if it was ready and I said no. I showed them the site and they looked panicked.
At the end, the employee said to wait until pick up because it's not even in their system. What an utter mess and now I have to go back again in a crowded store. Great
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Regular Member
Posts: 27
Registered: ‎06-30-2017

Re: Doom Eternal - In Store Event

FEY-BBY:

There's already 3 people here that were denied the game. Looks like what you're saying just isn't true Smiley Sad