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Posts: 3
Registered: ‎06-01-2019
Accepted Solution

Doom Eternal Free SteelBook

[ Edited ]

Hi,

 

I preordered Doom Eternal a couple of weeks ago.

 

Last week, BestBuy updated the website to include a free steelbook with orders.

The steelbook wasn't added to my order and I unfortunately can't cancel and re-order because I used a discount coupon on my pre-order.

 

Can someone help with adding the free steelbook to my order? Thanks a lot.

 

For the reference, my order # is: {Removed per forum guideleines}

 

Regards,

Tamer

Emerging Expert
Posts: 6,175
Registered: ‎02-25-2013

Re: Doom Eternal Free SteelBook

Typically if a free steel book is included with pre-order, even if it comes out after the game launches, it is also included with exisint pre-orders.  As long as the version is not more expensive than what you purchased. 

 

This is one of the reasons why I wait to pre-order anything until about a week or two prior to release. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 3
Registered: ‎06-01-2019

Re: Doom Eternal Free SteelBook

Hi bobberuchi,

 

Thanks for your reply.

 

My past experience with ordering items with free steelbook is that the steelbook gets added as an item to the oder with a price of 0.0 dollars.

 

I'm concerend this time because the free steelbook was not added as an item to my order because I placed the order a week before the steelbook was available.

 

It will be great if someone from BestBuy can advice.  

Posts: 5,636
Topics: 63
Kudos: 528
Solutions: 326
Registered: ‎12-23-2016

Re: Doom Eternal Free SteelBook

Hi, Tamer,

 

Welcome back to the forums. A free Steelbook is an awesome addition to a new game, so I'm sure you're excited to get it.

 

Thanks to bobberuchi for jumping in to answer. He's right on. That bonus should get added to your order closer to launch. There isn't a reason to cancel and place a new order.

 

Please let us know if we can help out with anything else.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎06-01-2019

Re: Doom Eternal Free SteelBook

Fantastic! Thank you!! 

Posts: 5,636
Topics: 63
Kudos: 528
Solutions: 326
Registered: ‎12-23-2016

Re: Doom Eternal Free SteelBook

Hi, Tamer,

 

You're very welcome. Have a great week, and enjoy that game when it releases.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!