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New Member
Posts: 5
Registered: ‎09-19-2017

Done preordering here

I pre ordered Madden 20. When I arrived to pick up the game, the clerk didn't know how to apply my $5 deposit and also didn't know how to apply the $10 trade in coupon. I got frustrated with the length of time this was taking so i just bought the game and left. I'm pretty sure I won't get my $10 for preordering as well. Always end up dealing with an employee that is not familiar with your processes at this location. I'll have to go some place else going forward.
Emerging Expert
Posts: 7,363
Registered: ‎02-25-2013

Re: Done preordering here

Thats sad.  I changed over to buying nearly 100% of my titles direct from Best Buy becuase I always get my titles on release day and the CSA's I have worked with, especially in Store 0012 have been top knotch. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 7,184
Topics: 116
Kudos: 447
Solutions: 395
Registered: ‎12-23-2016

Re: Done preordering here

Hi, OiramRellek,


Welcome back tot he forums. I'm disappointed to see that such a poor experience brought you back to us.


You won't be receiving a $10 pre-order bonus on that due to that game not being part of the offer. You can see those details here.


As for the pre-order payment and the coupon, I'd like to look into that for you. Please send me a private message through the link in my signature below this post.  If you include your name email address, phone number, and the customer service PIN from your game purchase and pre-order, I can get started.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!