Gaming Support

[SolidSonicTH]

I was hoping to have the game downloaded when it launches.

[Fujishig]

Any update on this?  It's release day and my digital order is still "pending", no email in sight.

[JohnKlay]

Still waiting—it's been >11 hours since the game was released

[SolidSonicTH]

Kind of annoying. If things didn't get jacked-up on my end I'd be on vacation right now on a plane. I was hoping to play the game while I was flying in.

[cddk]

Has anyone received their code, yet?

[JohnKlay]

Not yet—did a text chat with support through the app, and they said this:

"Upon checking, I see that your order is
currently on hold and in this case, I request
you to please to contact our phone team at
1-888-237-8289 and they will be able to
release the hold right away."

I don't think that it's actually on hold as the agent thinks, since everyone else is having this issue. There's a 39 minute call wait time, so I might do that later. If someone else calls, please let me know what they say, since I have yet to see anyone get their codes (https://redd.it/x9p74q)

[Fujishig]

I wonder if it's 'delayed' because the physical keychain thing isn't shipped yet (which would be monumentally stupid).  Or anyone get that keychain shipped already?

At this point I could just buy it on the eshop.

[Trey-BBY Social Media Specialist]

Good Afternoon, Fujishig.

Thanks for reaching out. I'm sorry to hear that you are having issues with your order. Especially during a new game release. I'd like to look deeper into this for you. Please send me a private message with your full name, phone number, and email, so that I can better assist you. Looking forward to speaking with you.

Kind regards,

[YungTetsuo]

13 hours since I purchased and still no code. I usually don't have problems like this when ordering through Best Buy so idk what the issue is.

[SolidSonicTH]

According to Best Buy's chat they weren't sent the codes by Nintendo? That's kind of strange.