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Regular Member
Posts: 41
Registered: ‎04-04-2016
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Division 2 Ultimate Edition (digital)

I preordered the Ultimate Edition of the Division 2 which is a digital code and should have released today March 12th since it is a three day early access before the standard edition releases Friday. I still have not received an email with my code and my order status still says preparing. Any idea when I’ll be getting my code!? Reading other forum posts seems to suggest they were sent out after midnight so I’m wondering if I’ll never receive mine without intervention from customer service.
Posts: 5,436
Topics: 56
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Registered: ‎12-23-2016

Re: Division 2 Ultimate Edition (digital)

Hi, Mister_Squirrel,

 

Welcome back to the forums. I’m sorry to hear that you code for Tom Clancy’s The Division 2 Gold Edition hasn’t arrived yet.

 

If you could shoot me a private message, through the link in my signature, with your name, email address, phone number and order number, I’ll check it out and see if we can get that code sent.

 

Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 41
Registered: ‎04-04-2016

Re: Division 2 Ultimate Edition (digital)

I sent a PM and also noted that this is supposed to come with a code for the preorder dlc but that doesn’t seem to have been attached to my order.
Posts: 5,436
Topics: 56
Kudos: 491
Solutions: 310
Registered: ‎12-23-2016

Re: Division 2 Ultimate Edition (digital)

Hi, Mister_Squirrelm,

 

Thanks so much. I’ve received that message, and will be reaching out to some partners to see if we can get the game code and pre-order code sent.

 

This may take a bit of time, but I will follow up with you by private message once I have an update.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!