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Posts: 14
Registered: ‎11-16-2011

Division 2 Gold Edition cant pick up order even though website says in stock

I had preordered the Division 2 Gold Steelbook Edition for PS4 for instore pickup at my local bestbuy. This version has  early access 3/12 instead of 3/15 release date.


For whatever reason my order is still stuck in preparing even though if I got to BestBuys website right now I can order from my store for instore pickup "ready in 1 hour".


I went to my store to see what was going on only to be told to wait for my pickup notice. But it says the store has it! Smiley Surprised

Not sure what the point of early access is....

Posts: 12,188
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Blog Posts: 21
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Registered: ‎01-03-2013

Re: Division 2 Gold Edition cant pick up order even though website says in stock

Hi there elektrokuter, 

Welcome and thank you for reaching out to us regarding your pre-order for Tom Clancy's The Division 2. This is a pretty exciting release, so I can understand why you would be eager to get your hands on it. I'm sorry if your pre-order wasn't fulfilled int he time frame you expected. We do typically request customers wait for the pickup notice to visit the store, to prevent such disappointments. With that said, it is odd that you may not have received yours with the early release of some versions. Please keep an eye on your inbox for my private message as I would like to look further into this with you. 


Tasha|Social Media Specialist | Best Buy® Corporate
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