03-25-2019 11:54 AM
Welcome to the Best Buy Support Online Forum Community! Noticing that you may not have received your free code with your purchase of that Ryzen 5 processor is an issue. We’d be happy to see how we can help you.
Did you check your email inbox for an email from our BestBuyInfo@emailinfo.bestbuy.com inbox? Please send us private message with your full name, phone number, email address, and the customer service pin from your purchase receipt, if you didn’t get an email from us. A private message can be sent to us by choosing the blue “Private Message” next to my name at the bottom. We look forward to hearing from you if you’re still in need of assistance.