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New Member
Posts: 6
Registered: ‎11-05-2022

Display error

Hi, I have been facing issues for the last 3 months that is when I run any game my screen turns black. I also have a graphic card Nvidia Geforce 210. Anyone can help me in fixing the issue?

Business Minded
Valued Expert
Posts: 8,623
Registered: ‎02-25-2013

Re: Display error

does it run for awhile before the screen turns black?

 

Desktop or laptop. 

Is your computer hot to the touch when it happens. 

 

If the screen goes black it sounds like the Graphics card is shutting down to protect it

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 5,177
Topics: 55
Kudos: 440
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Registered: ‎11-29-2016

Re: Display error

Good afternoon, lenny_robertson,

 

Welcome to our forums!  It's disappointing to hear you've been having some issues with your display, especially considering it's something you've been dealing with for the last three months.  

 

It looks like bobberuchi has beaten me to the punch here, and I'm hopeful the insights they've provided have proven useful.  If you're still having trouble with your display shutting down, I recommend scheduling an appointment with your local Geek Squad, so they might take a closer look and see what could be causing this issue.  To schedule an appointment by phone, they can be reached at 1-800-433-5778, or online here.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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