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Posts: 1
Registered: ‎08-17-2019

Digital purchase still not received after almost 24 hours.

Almost 24 hours later on a digital game purchase and still no email. I've made a lot of digital purchases and never had to wait this long. I should have just went to a store and purchased a physical copy. That would have been MUCH faster! This will be my first and last best buy purchase.

Posts: 7,184
Topics: 116
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Registered: ‎12-23-2016

Re: Digital purchase still not received after almost 24 hours.

[ Edited ]

Hello, jtez576,


Welcome to the Best Buy Community forums. I always buy digital games when I want to play right away, so I know how inconvenient waiting must be for you.


Please be sure to check any spam, junk mail, or promotions folders you have. These emails get caught there on occasion.If it isn't there, send me a private message through the link in my signature. With your name, email address, phone number, and order number, I can check it out and verify if there is some kind of holdup in getting that code out. 



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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