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Posts: 3
Registered: ‎06-21-2019
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Digital preorder not received

I preordered The Sims 4 Island Living the day before it released. I checked at 2am release day and it said I would get the code usually within an hour. Next morning still no code sent. Started a chat on Bestbuy and was told   " It looks like there is an error due to which the code request is being declined while sending it to you by the backend. We do have an option to get this fixed. All you need to do is just give a call on 1-888-237-8289 so that our phone team can share the key code right away to you.

 

A couple of hours later called the number and gave my order number. The guy on the phone kept asking what the "Specific item" that I bought was. This confused me because he had my order number that shows what specific item I bought was. 

 

I was not given a code right away like the chat person said. I was told to keep an eye on my email for the code to be sent.  Still have not received the code hours later. 

 

I am beyond frustrated that I spent my money on a preorder thinking I would get the code on release day. I could have just gone straight to Origin spent my money there and play it from midnight at release day and time.

 

Of course I checked my spam folder, the order page, and my digital library still no code. despite being told I could get it right away after calling. 

New Member
Posts: 3
Registered: ‎06-21-2019

Re: Digital preorder not received

Jun 20: Preordered

Jun 21: Release Day no code. Did a chat, was told to contact the digital department and I would get the code right away.               Called and was told 24-48 hours

Jun 22: Did another chat and was told I would receive code "Shortly"..... still no code

Jun 23: 11 am Still no code.....

 

At this point I'm curious to know how long it will take to get my code to me. I now know I will Never preorder from here again. 

Posts: 5,543
Topics: 60
Kudos: 519
Solutions: 320
Registered: ‎12-23-2016

Re: Digital preorder not received

Hello, totreb76,


Thanks so much for joining us at the Best Buy Community forums. I’m sorry about the delay in getting that game code out to you. I know how important it is to get games on launch day.


I’d like to look into this for you. Please get back to me by sending in a private message through the link in my signature. I’ll need your name, email address, phone number, and the order number to get started. 


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎06-21-2019

Re: Digital preorder not received

I finally received my code. 

Posts: 5,543
Topics: 60
Kudos: 519
Solutions: 320
Registered: ‎12-23-2016

Re: Digital preorder not received

Hi, totreb76,

 

That’s awesome news. I’m sorry about the delay, but I hope you enjoy that game. Please reach back out if there’s anything else we can assist you with.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!