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Posts: 1
Registered: ‎03-20-2020

Digital game

I purchased a digital game for the Nintendo Switch. I have not received the email with the directions on how to download it (it’s been 3 days since I placed the order). I was on hold for 2 hours with customer service today in an attempt to rectify the situation. I finally hung up. How do I get the digital game and instructions emailed to me? Best Buy has my correct email address.
Posts: 6,255
Topics: 213
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Registered: ‎08-21-2017

Re: Digital game

Hi there, Doyle1122,


Thank you for stopping by our community forums. I'm sure you're looking forward to playing this game and I would be happy to see how we may be able to best assist you. I'd like to take a closer look at this order to see what's going on. Can you please send me a private message with some more details?


I will need to verify your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.



AndrewB|Social Media Specialist | Best Buy® Corporate
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