Gaming Support

[DarkExcel]

I bought the Xbox ultimate game pass digital but never received it. I have talked to three different employees, checked my spam folder, and checked my digital library but there is nothing. I am hoping to find someone who can help.

[Allison-BBY Social Media Specialist]

Hi, DarkExcel, and welcome to our online community!

Thank you for posting on our forum for support. I hate to hear you're still waiting on your digital code to be sent to you, despite multiple attempts from previous agents. I'm hoping I can provide the support you're looking for with this now. I'm sure you've been anxious to resolve this!

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

Regards,