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Posts: 1
Registered: ‎05-16-2017

Digital download

I bought the Xbox ultimate game pass digital but never received it. I have talked to three different employees, checked my spam folder, and checked my digital library but there is nothing. I am hoping to find someone who can help.
Posts: 1,797
Topics: 91
Kudos: 285
Solutions: 93
Registered: ‎11-23-2018

Re: Digital download

Hi, DarkExcel, and welcome to our online community!


Thank you for posting on our forum for support. I hate to hear you're still waiting on your digital code to be sent to you, despite multiple attempts from previous agents. I'm hoping I can provide the support you're looking for with this now. I'm sure you've been anxious to resolve this!

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


Allison|Social Media Specialist | Best Buy® Corporate
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