04-05-2020 09:35 AM
04-18-2020 04:29 PM
Good afternoon, Rsole86,
Thank you for taking the time to visit our community forums. I'm a big fan of digital downloads and I would be happy to give you some more information. I would recommend checking the Spam, Junk and Promotion folders to see if this email may have been filtered out of her inbox.
If she is still unable to locate this, she is welcome to create a forum account or call us at (888) BEST-BUY or (888) 237-8289 so we can take a closer look at this.