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Posts: 1
Registered: ‎04-05-2020

Digital download issue

So. My wofe bought the Sims 4 for her pc on Saturday around 6pm. The site says it usually takes 4 hours for purchases to appear. It has been 13 hours and the site will only say instructions upon clicking the emailed link. No download is available. Assistance?
Posts: 6,093
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Registered: ‎08-21-2017

Re: Digital download issue

Good afternoon, Rsole86,

 

Thank you for taking the time to visit our community forums. I'm a big fan of digital downloads and I would be happy to give you some more information. I would recommend checking the Spam, Junk and Promotion folders to see if this email may have been filtered out of her inbox.

 

If she is still unable to locate this, she is welcome to create a forum account or call us at (888) BEST-BUY or (888) 237-8289 so we can take a closer look at this.

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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