Gaming Support

[Rodney2929]

I purchased some VC bucks for NBA 2K21 and a code was not given at checkout. First time for me purchasing this so was unaware. I went back to store on N. Michigan rd in Indianapolis and waited for a customer service rep who said use the reference code on receipt, that's not a valid code. Called custuservice waited 4 days for a response by code master saying purchased in store so they can not do anything only the store can. Called back spoke with a rep and she said we can order inline and do a 0 bill on credit card because of other. So I waited and it's been 3 days and still no code emailed to me with the code. I am looking for the code in order for my son to download and use. So after 2 trips to store and 2 new case IDs no code as of today. Am I safe to assume this is just a 50 dollar mistake ?? I mean what does it take to get a code for this. Hours spent on this and very frustrating that not a single person can help get this code, but they sure ran my card for the 50. 
Order #

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Rodney

[AndrewB-BBY Social Media Specialist]

Hi there, Rodney,

Thank you for taking the time to visit our community forums. I appreciate you reaching out to us and letting us know about your experience with this purchase. We work to make this process as quick and easy as possible so it's strange to hear that you are having a difficult time getting this code. I would be happy to see how I may be able to help.

I'd like to review your case history to get a better understanding of why a second order was place for this code. I will need a bit more information so I can further assist you. Can you please send me a private message with your:

Full name

Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post after logging into your forum account. I'll keep an eye out for your message.