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Jay10
Posts: 1
Registered: ‎05-06-2022
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Digital content not sent after 48 hours

‎05-06-2022 09:19 PM

I purchased The Sims 4 Realm of Magic Game Pack - PlayStation 4 [Digital] over 48 hours ago and the download code still hasn't been sent. The order details page shows: "Preparing We'll email you when it's ready." I've never had any digital purchases from Best Buy take anywhere near this long, some help would be deeply appreciated.

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Kadian-BBY
Posts: 224
Registered: ‎10-12-2021

Re: Digital content not sent after 48 hours

‎05-07-2022 09:40 AM

Welcome to the Best Buy Forums!

 

Hi Jay10! Thanks for reaching out to us about this. I know you must be excited to play your new game and delays are never ideal. I can take a look at this for you. 

 

Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

 

Sincerely,
 

Kadian|Social Media Specialist | Best Buy® Corporate
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