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New Member
Posts: 1
Registered: ‎05-06-2022
Accepted Solution

Digital content not sent after 48 hours

I purchased The Sims 4 Realm of Magic Game Pack - PlayStation 4 [Digital] over 48 hours ago and the download code still hasn't been sent. The order details page shows: "Preparing We'll email you when it's ready." I've never had any digital purchases from Best Buy take anywhere near this long, some help would be deeply appreciated.

Social Media Specialist
Posts: 224
Registered: ‎10-12-2021

Re: Digital content not sent after 48 hours

Welcome to the Best Buy Forums!


Hi Jay10! Thanks for reaching out to us about this. I know you must be excited to play your new game and delays are never ideal. I can take a look at this for you. 


Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.



Kadian|Social Media Specialist | Best Buy® Corporate
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