05-06-2022 09:19 PM
I purchased The Sims 4 Realm of Magic Game Pack - PlayStation 4 [Digital] over 48 hours ago and the download code still hasn't been sent. The order details page shows: "Preparing We'll email you when it's ready." I've never had any digital purchases from Best Buy take anywhere near this long, some help would be deeply appreciated.
Solved! Go to Solution.
05-07-2022 09:40 AM
Welcome to the Best Buy Forums!
Hi Jay10! Thanks for reaching out to us about this. I know you must be excited to play your new game and delays are never ideal. I can take a look at this for you.
Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.