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Posts: 1
Registered: ‎01-11-2019

Digital content code not sent

Recenetly ordered a geforce graphics card and it came with a digital code for a game bundle. The code still hasn't sent after a day and a half of waiting. I'm not sure why. My email is correct. Does the physical order need to be complete before the email can send?

Posts: 76
Topics: 7
Kudos: 6
Solutions: 0
Registered: ‎10-19-2017

Re: Digital content code not sent

Hey Charlie655,

 

Usually, the physical order does need to be completed. I'd still be happy to take a look to see if we have any options here. So that we can, could you send us a private message with your order number, phone number, full name, and email? 

 

Thanks, 

Faith|Social Media Specialist | Best Buy® Corporate
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