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New Member
Posts: 3
Registered: ‎06-10-2020

Digital code not received



I ordered a few Switch games and a 12 month online digital code. The Switch games were physical copies and have already arrived at my doorstep. The digital code has not arrived yet.


I can see on the forums here that not receiving digital codes from Best Buy is a common problem.


Is there a solution somewhere? I've already checked spam/junk/inbox multiple times and my credit card has already been charged. Still nothing...



New Member
Posts: 3
Registered: ‎06-10-2020

Re: Digital code not received

I have now added <> as a Safe Sender to ensure it does not get filtered by Outlook.

Could someone help me please?
Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Digital code not received

Good afternoon, bhar678,


Welcome to our forums, and thank you for sharing your experience with us.  I apologize for the delay in our response to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s caused us to reply to our customers a bit later than we’d typically expect.  I’m sorry to hear there seems to have been an issue with your digital download codes, and assuming you’ve not received them via email, or are not seeing them in your Best Buy Digital Library, I’ll be happy to take a closer look, and offer any additional assistance I can.


I see you’ve sent us a few private messages with some additional information regarding your orders, and I’ll be replying to your message momentarily.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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