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Posts: 1
Registered: ‎04-18-2018

Digital code instructions not received

I bought the Super Smash Bros Ultimate fighter pass last night, and the order updated telling me that I would receive another email within the hour telling me how to redeem the dlc. I still haven't received the email. Can someone assist me with this please? Thank you.
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Registered: ‎08-08-2017

Re: Digital code instructions not received

Good morning, kreiserb,


Welcome back to the forum!  In most cases, digital download codes should be sent within 24-48 hours of completing a qualifying purchase online, or be printed on your receipt if purchased in-store.  If you haven’t already, I’d recommend checking your spam, junk, and promotions folders as some email providers are known to filter our messages. 


In case the message still isn’t there and you’ve waited at least 24 hours, please follow the instructions listed in our floated post Game Codes – Read Me First so our Gaming-BBY team can further assist.


I hope this helps.  Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Registered: ‎09-29-2008

Re: Digital code instructions not received