04-17-2019 06:13 AM
04-17-2019 08:17 AM
Good morning, kreiserb,
Welcome back to the forum! In most cases, digital download codes should be sent within 24-48 hours of completing a qualifying purchase online, or be printed on your receipt if purchased in-store. If you haven’t already, I’d recommend checking your spam, junk, and promotions folders as some email providers are known to filter our messages.
In case the message still isn’t there and you’ve waited at least 24 hours, please follow the instructions listed in our floated post Game Codes – Read Me First so our Gaming-BBY team can further assist.
I hope this helps. Thank you for writing to us.