Gaming Support

[poptrophica]

Hey I ordered a Minecraft digital game cost about 12 hours ago i got the order confirmation but it’s not in my digital library also tried the online live chat didn’t work, please someone help me I just want to play minecraft

[Tasha-BBY Social Media Specialist]

Hi there, poptrophica, 

Welcome to the forum, and thank you for connecting with us regarding your Minecraft order. Receiving a digital order is typically a simple experience, so hearing you've had such difficulties not only receiving this, but connecting with support isn't at all what we hope for our customers to experience. I would be delighted to take a closer look at things, but will require some additional information. Please keep an eye out for my private message coming your way. You may check your messages by clicking your inbox in the top right corner of the page. 

Sincerely,