Gaming Support

[Poiyo]

So, I'll keep this one short. On the site, it said that the games purchases digitally often take 30 minutes on average to process. That's understandable. However, it also said that wait times might be increased due to covid. That's reasonable. However, I've been waiting several hours since yesterday for this code to be sent to my email. So, I'm curious. What's up with the code? Is it being made right now or is it being obtained from Nintendo or something? I just want my game, that's it.

[Poiyo]

Also, I'll say this now: If I don't get a reply within 48 hours, I'm cancelling my purchase

[Meg-BBY Social Media Specialist]

Hey, Poiyo,

Thanks for reaching out to us, and welcome to the Best Buy Forums! It can definitely be frustrating to wait for a game code to arrive, and I can understand being eager to start playing ASAP. I understand reaching out for assistance here.

Digital purchases go through a verification process that can take up to 24 hours or more. If you are still waiting for your code after this time period has passed, please send me a private message with your full name, email, phone number, and order number and I can see what information I can provide. We're happy to help!

Best,