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Posts: 1
Registered: ‎06-12-2020

Digital Playstation store cash card stuck on preparing order...

I ordered a 50$ playsation store cash card but an email containing the code wasn’t sent even though the funds were deducted from my credit card. The order status says that the order is received and that they’ll send me an email when it’s ready but it’s been a while now and i’m kind of in a hurry as i want to buy a game before the sale ends. Is there an issue or should i just wait it out?
I also ordered a 10$ playstation store cash and I received it in 2 minutes. Any help please?!
Posts: 1,852
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Registered: ‎11-23-2018

Re: Digital Playstation store cash card stuck on preparing order...

Hello, PabloColombo, and welcome to our online community!


Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your card purchase.


I hate to hear you may not have received this emailed code. Have you checked your spam, junk, and promotions folders just in case the email went there instead of your inbox? Also, you may want to add to your contacts and safe senders list.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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