03-12-2019 12:41 AM
I still haven't recieved my digital code for Mario Odyssey even though I placed the order 48 hours ago, it just says order recieved. Can someone please help? Your assistance would be much appreciated.
03-12-2019 01:08 AM
03-12-2019 01:16 AM
03-12-2019 01:29 AM
Yeah same I have not recieved the code (I ordered sunday morning). I hope that they still have codes because it seems like they sold more codes than they actually had in stock. I will let you know if there are any updates. Fingers Crossed!
03-13-2019 12:07 PM
Welcome to our forums, everyone,
Thank you for shopping with us here at Best Buy, and sharing your feedback with us on our Support Forums. As it sounds like you’re aware, digital orders are typically delivered to you shortly after they’ve been placed, so I’m sorry to hear it’s taking a bit longer than expected to process your orders.
Although not common, there are instances where orders through BestBuy.com take a bit longer to verify than usual, which would cause your order delivery to be delayed. With that said, I recommend keeping an eye on your email inboxes, and I’m optimistic you’ll be receiving updates regarding your orders soon.
03-15-2019 03:56 PM
So I got off the chat with an online agent for bestbuy. My guess was right and they do not have any stock of the game and they still sold it and they charged my card without having any codes available.... starting to get frustrated with Best Buy
03-19-2019 11:11 AM - edited 03-19-2019 01:53 PM
I am sorry to hear that you haven't received your code. I would be happy to look into this for you. Please send a private message via the option next to my signature and include your name, phone number, and email address. I look forward to hearing from you!