Gaming Support

[eldaafer]

     I got a $25 Best Buy gift card this morning and tried to purchase a digital pack (it was a $20 Wizard101 card) and after the order goes through and they charge the card it cancels within 10 minutes and refunds. I dont understand why my order keeps getting cancelled and I checked to see why and there was no info on it.

[Allison-BBY Social Media Specialist]

Hello, eldaafer, and welcome to our online community!

Thank you for posting on our forum for support. I'm sure you're excited to use your gift card towards the digital pack you mentioned, and I hate to hear about the cancellation issue you've encountered. I'd like the chance to look into this and assist.

To start, please send me a private message including your full name, email, phone number, and recent cancelled order number. You can find the blue option to message me to the right of my name below.

Regards,