10-15-2018 12:29 PM
Hey hizzydada –
Welcome to the forums and thanks for your purchase. I’m sorry to hear you hadn’t received your digital order as quickly as you were expecting to, and will be happy to advise you here.
Once a digital order fulfills, we expect code emails to be sent out within one-hour. That said, if your order was still processing, your code wouldn’t have yet been sent. That said, I’d be happy to look into this further for you to find out what happened, and invite you to send me a private message verifying the following details. You can message me by selecting the blue button in my signature.
Hope to hear from you soon,
|Michael|Social Media Specialist | Best Buy® Corporate|
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