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Posts: 1
Registered: ‎10-10-2018

Digital Order e-mail

I ordered NBA 2k19 digital edition for ps4 three hourse ago and have yet to get an e-mail.

Posts: 5,142
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Registered: ‎07-27-2015

Re: Digital Order e-mail

Hey hizzydada –


Welcome to the forums and thanks for your purchase. I’m sorry to hear you hadn’t received your digital order as quickly as you were expecting to, and will be happy to advise you here.


Once a digital order fulfills, we expect code emails to be sent out within one-hour. That said, if your order was still processing, your code wouldn’t have yet been sent. That said, I’d be happy to look into this further for you to find out what happened, and invite you to send me a private message verifying the following details. You can message me by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number


Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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