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Posts: 1
Registered: ‎03-02-2020

Digital Game code "Already redeemed"

 

I purchased an online code for a Madden '20, an EA origin online game. I received the code and logged into origin, and on attempting to redeem the code I received a message that my online code had already been redeemed. I purchased a product that had already been stolen.

 

I feel as though I paid money for a television only for Best Buy to tell me that there were none available, but they were keeping my money anyway. I am beyond livid. I am fuming. How can Best Buy sell codes that have already been redeemed? Even snake oil salesmen let you keep the actual snake oil.

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Posts: 7,177
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Registered: ‎12-23-2016

Re: Digital Game code "Already redeemed"

Hi, hggbtty213,

 

Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. I can understand how disappointed you must be that the code didn't work.

 

We always want to give our customers what they paid for. I'd like to review your order to see what I can do to make this right. Can you please send along a private message though the link in my signature with your name email address, phone number, and order number?

 

If you can include the code you received that isn't working, just for verification purposes, that would help as well. 

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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