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Posts: 1
Registered: ‎06-02-2020

Digital Game Code Never Received

I placed an order on 5/27/2020 for animal crossing new horizons. I still have not gotten an email, I checked every single folder spending over an hour to carefully comb through to see if I accidently missed it. I called on 5/29/2020 waited over 90 minutes for the agent to immediately disconnect on me as soon as they picked up. I tried to call in again on sunday for the automated system to say there was over a two hour wait. All I wait is my game! I can provide the order number, a different email. How can you guys do this to people?


Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Digital Game Code Never Received

Hello, cacaca, and welcome to our online community!


Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your Animal Crossing code.


I hate to hear you've been waiting on this digital code to be sent to you and have had difficulty getting assistance. I'm happy to provide any help you may still need with this now.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or