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Posts: 1
Registered: ‎04-10-2019

Digital Download - "File not found"

I have been dealing with Live Chat support for three days now with no resolution or even contact.


I ordered Fallout76 on Saturday and still cannot download the game. I click the "Instructions" button but the page that pops up just says "File not found."


Live Chat support keep saying to wait 24 hours and someone will contact me. It's been over 72 hours and NO ONE is contacting me. How hard is it to provide me with a working link to the softwaereI paid for?

Posts: 6,780
Topics: 107
Kudos: 568
Solutions: 377
Registered: ‎12-23-2016

Re: Digital Download - "File not found"

Hi, grimmjon75,


Thanks for joining us at the Best Buy Community forums. I’m sorry if the instructions for downloading that game were not clear and that it’s been difficult to get support on this.


Fallout 76 is a Bethesda game, so you’d need to download the game through their web site. Please head over to and create an account.


Once created, you should be able to input your key for Fallout 76 to download and play it. That key should be in the email we sent you.

If you have any questions, please let me know.



Kyle R|Social Media Specialist | Best Buy® Corporate
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