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Posts: 1
Registered: ‎12-16-2019

Digital Download games weren't activated by POS system

I just recently recieved Madden 20 xbox one and Call of duty modern warfare for xbox one as a secret santa gift. When I go to activate them to get my dow load code it says it activated by merchant/y
Best buy. I was not given a receipt or know who gave me the gifts since i missed the christmas party. To say the least I'm very frustrated since one of the games was for my nephew who will now be disappointed. Can you please activate then if I bring g them in their original container or at least excha get me one that will work. Thanks I very loyal bust disgruntled customer
Posts: 4,448
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Registered: ‎11-29-2016

Re: Digital Download games weren't activated by POS system

Good afternoon, xsh3lbzx,


Welcome to our forums, and thank you for sharing your experience with us.  This time of year is usually great for gift-giving, and I’m happy to hear your secret Santa thought to get you copies of Madden 20 and Call of Duty: Modern Warfare for you!


Regarding the activation of any of these games, we’ll need to discuss these purchases with the original purchaser, in accordance with our Privacy Policy.  If you’re able to find out who your secret Santa is, I’d recommend they visit their local Best Buy store for further assistance.



SeanM|Social Media Specialist | Best Buy® Corporate
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