Gaming Support

[AaronBates]

I bought a game on the website and i got an email with the code to activate it on steam, but the code is 0 which is not a valid code.  Ive tried calling the number in the email and they were not helpul at all. I went into my local best buy and they said there is nothing to be done, that i got my code its not their fault it doesnt work. Im just trying to find someone that can resolve this.

[SeanM-BBY Social Media Specialist · Accepted solution]

Good afternoon, AaronBates,

Welcome to our forums!  I can’t imagine you’ll be able to do much with a download code of “0”, so I’m sorry to hear there seems to be an issue with your recent order with us. 

If you haven’t done so yet, I’d recommend attempting to access your game through your Best Buy Digital Library, in case there was an error with the code that was sent to you via email.  You’ll find more information regarding our Digital Library here, and I hope this information proves useful.

If you’re still having trouble accessing your game, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to do so, I’ll just need you to use the blue “Private Message” button in my signature to send me the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information and ensure it’s not visible in the public view of our Support Forums, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope this helps,