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New Member
Posts: 3
Registered: ‎10-04-2018

Digital Download Error File Not Found

I purchased a digital download last night. It shows up in my purchased items and says ready for download. When I click the instructions link it says File Not Found.

New Member
Posts: 3
Registered: ‎10-04-2018

Re: Digital Download Error File Not Found

Command & Conquer Ultimate Collection was the game I purchased

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Posts: 5,142
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Registered: ‎07-27-2015

Re: Digital Download Error File Not Found

Hi shrek –

 

Welcome to the forums and thanks for reaching out to us. I’m sure you were excited to load up your copy of Command & Conquer Ultimate Collection, and am sorry to hear that you were unable to retrieve your redemption instructions. 

 

The link you clicked on should have provided you with your download instructions, and you should have received a separate redemption code via email, or be able to locate one within your Digital Library. This code is redeemable via EA’s Origin platform, where you can download your copy of the game. If you’re unable to locate your redemption code, please send me a private message verifying the following information so I can locate your code. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Order Number

 

Best Wishes, 

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-04-2018

Re: Digital Download Error File Not Found

No it did not work 👿
Posts: 5,377
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Blog Posts: 12
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Registered: ‎01-21-2014

Re: Digital Download Error File Not Found

Hey there, shrek,

 

I hope you don’t mind, but as Michael is currently unavailable, I figured I’d reach out to you on his behalf. I’m sorry to hear things still aren’t working out on your end, but you’ve certainly come to the right place for assistance.

 

As we’ll need the information that was previously requested, please know I’ve sent you a private message to discuss this matter further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
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