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Posts: 1
Registered: ‎07-12-2018

Digital Download Concern



I purchased The Sims 4 for digital download early this morning. I just woke up and am trying to download it. However, when I open up the digital library, there is no download link, but instead there is an "Instructions" link. Clicking this opens a new window which reads "file not found". I'm rather put off by this, since I just shelled out $43 on a game that, for all intents and purposes, I can't even play right now :/

Posts: 5,186
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Blog Posts: 13
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Registered: ‎07-27-2015

Re: Digital Download Concern

Hi Arreilon –


Welcome to the forums and thanks for reaching out to us. I can tell you were excited to load up The Sims 4 and start playing, so its disappointing to hear you had trouble redeeming your download code. That said, I’ll be happy to advise you here.


Please know that Sims 4 content is not downloaded directly from, and you should have received a redemption code via email, or be able to locate one within your Digital Library. This code is redeemable via EA’s Origin platform, where you can then download your copy of the game. If you’re unable to locate your redemption code, please send me a private message and verifying the following information. You can message me by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number


Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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