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Posts: 1
Registered: ‎12-14-2021

Digital Codes Never Sent

This is getting ridiculous.


I bought the digital games Gears 5 and Gears Tactics last week Friday. It took until Monday for the system to say that they sent the code for the games. I've still not recieved anything. Nothing in my digital orders on the website either.


It's not in my spam and the Best Buy address in my contact list.


Per the sticky in this forum, I sent my info via private message, but nobody responded.


I called customer service today, was bounced around to several people. Ultimately the lady said she could not give me the codes over the phones, but that the dept that generates the codes would send something ASAP. 8 hours later and still nothing.


If you will not fulfill my order, then please tell me how to get a refund, I shouldn't have to pay for something and not recieve the product I purchased.


This is the last time I ever buy digital media from Best Buy. It's shocking that such a large company has so much trouble with fulfilling simple digital orders.

Posts: 174
Topics: 3
Kudos: 31
Solutions: 22
Registered: ‎10-19-2020

Re: Digital Codes Never Sent

Good morning!


Thank you for taking the time to reach out about this, and welcome to our online platform. I'm sorry to hear that you're still waiting on these digital games almost a week later. That's certainly not the kind of experience we aim to provide. I'd be more than happy to look into this with you and put an end to your searching. To get started, could you please message me directly via Private Message and verify your full name, phone number and email address? From there, I can dig in and see what's possible.


I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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