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Posts: 1
Registered: ‎11-23-2018

Digital Code not sent

I ordered my digital code for Pokemon Lets go eevee around 12:55. The FAQ says it usually takes 30 minutes for game codes. It has almost been 4 hours. The status on my order is still on Order Recieved.

Posts: 5,232
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Registered: ‎07-27-2015

Re: Digital Code not sent

Hi Aura74 –

 

Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you hadn’t received your digital code within the expected time frame, and will be happy to advise you going forward.

 

While we normally expect digital codes to be sent out quite quickly, there are things that can cause delays, such as extended payment authorization and verification. That said, if you’ve still not received your code please feel free to let me know so I can look at your order for you.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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