Gaming Support

[Luis58]

I pre order a digital code for lost in random which has a release date of 9/10. It’s been 4 days and my order still says preparing. Is there anyway I could get help so I can get the code?

[SeanM-BBY Social Media Specialist]

Good morning, Luis58,

Welcome back to our forums!  Once your order is placed and has been successfully processed, you should expect to receive your digital code pretty quickly, so it’s disappointing to hear this doesn’t seem to be the case with your Lost in Random order with us.

If you’re still not seeing your code in your Best Buy Digital Library and haven’t received the code via email, I’ll be happy to take a closer look into your order, and see what might be causing this delay.  For me to get started, I’ll just need you to send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,